Refund Policy

You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Tona Swoboda, Rapenburg 33C, 1011TV Amsterdam, e-mail: tona@tonaswoboda.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

CONSEQUENCES OF THE WITHDRAWAL

If you withdraw from this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your withdrawal from this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse a refund until we have received the goods back.

 You must return the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days.

The costs for the return shipment as well as any related costs for importing the goods back to Netherlands shall be borne by you. 

You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary to inspect their condition, properties and functionality.

We can only accept unworn and unused goods including all labels and labels still attached.

END OF THE WITHDRAWAL INSTRUCTION

Sample withdrawal form

If you want to cancel the contract, please fill out this form and send it back to us:

Tona Swoboda

Rapenburg 33C

1011TV Amsterdam

E-Mail: tona@tonaswoboda.com

I/we* hereby revoke the contract concluded by me/us*:

the purchase of the following goods*:

the provision of the following service*:

ordered on*/received on*:

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) only if communicated on paper:

Date

________________________________

*Delete as applicable.

Exclusion/extinction of the right of withdrawal:

According to § 312g Abs. 2 BGB a right of withdrawal does not exist for contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.